SHIPMENTS AND DELIVERY

Packages are generally dispatched within 3 business days after receipt of payment and are shipped via Hong Standard Shipping with tracking. For urgent shipments and special requests please let us know so we can make sure your order will arrive in time, best to contact before your place your order.

HONG KONG & MACAU CUSTOMERS

Enjoy free standard shipping to Hong Kong and Macau. Parcels  are shipped via SF express and usually take under 3 business days.

TAIWAN & CHINA CUSTOMERS

Orders  are shipped by SF Express and usually take under 3 business days.

INTERNATIONAL CUSTOMERS

We ship via Hong Kong Post. Generally speaking, your parcel should arrive within 2 to 4 weeks of ship date.

Shipping fees include handling and packing fees as well as postage costs. Handling fees are fixed, whereas transport fees vary according to total weight of the shipment. We advise you to group your items in one order. We cannot group two distinct orders placed separately, and shipping fees will apply to each of them. Your package will be dispatched at your own risk, but special care is taken to protect fragile objects.

Please note that all international orders are subject to VAT and additional customs fees upon delivery. These fees are determined by customs officials and are the responsibility of the buyer. It is at the sole discretion of custom agents to release your package. Note, in rare occasions customs may delay delivery of some packages.

Please make sure you did provide current, complete and accurate purchase and account information for all purchases made at our store. All orders will be shipped to the SHIPPING address provided during the time order was placed. We are not responsible for lost, missing, or stolen packages, but we are committed and will try our best to working it out with you.

RETURNS & EXCHANGES

All sales are considered FINAL. Unfortunately, we are unable to process refunds and exchanges at the moment.

All of the vintage items are some wear. they may not be 100% free of minor defects, as they have been loved already. For this reason we do not accept returns all sales are final. Items are in good vintage condition and without flaws unless otherwise described, some small flaws might go unnoticed. Any imperfections are minor and are described to the best of my knowledge.

JOIN OUR NEWSLETTER

Copyright © 2011 Madame Soufflé. All Rights Reserved

0